What If?
In our past eHarmony reviews, we were actually fans of this functionality. However, it looks like we were in the minority as the company has since discontinued it.
SMS Verification
eHarmony has added in the ability to verify your account through an SMS text message. It’s a simple process, but goes along way to weeding out fake profiles. All you have to do is put in your mobile phone number and eHarmony will send you a text with a code. Once you input that code on the eHarmony website or app, you are verified! From then, you get a badge on your profile that shows you have been verified.
Integrated Video Chat
Probably the biggest highlight of our most recent eHarmony reviews was the discovery of the integrated video chat feature. This allows you to video chat with matches from right within the platform without the need to exchange phone numbers, Skype contacts, or anything like that. You are required to send messages before requesting a video chat, which is a nice feature to make sure you’re not getting requests from people you don’t want to talk to.
Free Communication Weekends
For those of you that aren’t quite ready to join eHarmony, they have free communication weekends fairly regularly that will let you use a lot of the features for free. What we recommend is that even if you aren’t planning on joining the site, you should create an account just so you can be ready for one of these weekends.
During the weekend, any member of the site is free to flirt, send questions, or write messages/respond to other singles.
There are a few features that you won’t get access to without upgrading, though. These are the ability to see who visited your profile, the What If? function, and the ability to see other member’s photos. The last one is a bummer, but you’ll still be able to interact and start getting to know other members and see if it’s worth it for you to upgrade and join the site.
If you’d like to learn more or get signed up for the next free communication weekend at eHarmony, we’ve put together a full guide with all of the important information you need to take advantage and make sure you don’t miss out on this awesome feature.
Tell me about the customer support.
eHarmony has an extensive FAQ section that can be located from the bottom footer of the website. From our review, they look to have answers to almost any common question we could think of. What we did take a while to find was how to contact them with any other questions not covered.
If you click on a question and scroll to the bottom, you’ll find an email and phone support option. We would have liked to see these more prominently posted somewhere, but it’s clear they are trying to get people to use the FAQ support first. So, if you need help, go the FAQ section, click on a question and scroll to the bottom. You’ll see the link for email support.
- Phone: 844-544-3173
- 8 A.M. to 5 P.M. PT, Monday – Saturday
Here’s a look at exactly what it costs to get a membership with eHarmony. In the past, there were different types of memberships that offered different levels of service. Now, though, all of the memberships offer the same features, including the read receipts and the new video features!
It’s important to point out that eHarmony offers discounts and sales year round on most of their memberships. But, here’s the secret! The only way to see these sales is by creating a free trial account. Once you do that and log into your account, you’ll see what current offers the eHarmony 
app is pushing. Often, this can be upwards of 50% off or more in some instances!